Refund Policy

1. Overview

FlyorBook facilitates bookings with various airlines. Refund eligibility depends on the fare type purchased and the specific airline's policies. This policy outlines general guidelines, our service fee structure, and special provisions for auto-book, express booking, and subscription refunds. We are committed to making the refund process as transparent and straightforward as possible.

2. 24-Hour Cancellation Window

3. Cancellation by Customer

4. Cancellation by Airline

If your flight is cancelled or significantly changed by the airline:

• You are entitled to a full refund, including the FlyorBook service fee
• Alternative rebooking on the next available flight at no extra cost
• EU261 compensation may apply for EU-departing flights (€250–€600 depending on flight distance)
• U.S. DOT rules: airlines must refund for significant delays (3+ hours domestic, 6+ hours international)
• FlyorBook will proactively notify you and assist with refund processing

5. Auto-Book (Target-Price Bid) Refunds

For bookings made automatically through the target-price bidding feature:

• Standard airline cancellation policies apply based on the fare type booked
• Where a legal 24-hour cancellation right applies, the clock starts when the auto-book creates the airline order, not when you set the bid
• You receive an email and in-app notification when auto-book triggers (push when enabled)
• You can cancel any active bid at any time before it triggers — no charge applies
• Auto-book is not a free “change your mind” product: refunds after trigger follow airline rules and payment-rail capabilities

6. Express Booking Refunds

7. Subscription (Pro Plan) Refunds

For Pro subscription billing:

• 30-day money-back guarantee on your first subscription payment — no questions asked
• Cancel anytime; your Pro access continues until the end of your current billing period
• No partial refunds for unused portions of a billing period after the 30-day guarantee window
• Annual plans: prorated refund available within the first 30 days only

8. FlyorBook Service Fees

The FlyorBook service fee ($12–$38 per booking, based on fare amount) is non-refundable except in airline-initiated cancellations, duplicate bookings reported within 1 hour, or verified technical errors.

• Airline-initiated flight cancellations or significant schedule changes
• Duplicate bookings made in error (reported within 1 hour of the second booking)
• Technical errors on our platform (verified by our engineering team)

Subscription fees follow the subscription refund policy in Section 7 above. Booking commissions (2.5% Free / 1.5% Pro) are part of the ticket price and follow the same refund rules as the underlying fare.

9. Refund Processing Times

10. How to Request a Refund

To request a refund:

1. Log into your FlyorBook account
2. Navigate to "My Bookings" from the Bookings tab
3. Select the booking you wish to cancel
4. Click "Request Refund" and follow the prompts
5. You'll receive a confirmation email with your refund reference number

Alternatively, email refunds@flyorbook.com with your booking confirmation number, reason for cancellation, and preferred refund method. We respond within 24 hours on business days.

11. Disputes and Escalation

If you believe you are entitled to a refund that has been denied:

• First contact: refunds@flyorbook.com — we will review within 5 business days
• If unsatisfied: escalate to support@flyorbook.com with "ESCALATION" in the subject line
• A senior support specialist will review your case within 3 business days
• As a final recourse, you may initiate a chargeback with your card issuer — we cooperate with all legitimate claims

12. Contact